Team · Australia

The people who scope it and the people who build it

Client engagement, solution architecture and delivery leadership for Australian organisations — the office that scopes the work and owns the outcome.

Mon–Fri, 8:30am–5:30pm1300 859 035Contact form →
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Glenn Richmond

Chief Executive Officer

Engagement strategy

Leads CRM Online's direction and client engagements, pairing Australian operators with systems that fit how they actually work. Glenn owns scoping, commercial framing and the discovery sessions that decide whether AI is the right answer at all.

  • BEng (Hons)
  • Master of Artificial Intelligence
  • CRM strategy & solution design
LinkedIn ↗
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Nabil Francis

Project Manager & Senior Consultant

Delivery & programme management

MBA, PMP-certified, with two decades across software engineering and project delivery. Nabil runs complex multi-stream programmes, keeping scope, budget and the Perth–Manila delivery cadence under control.

  • BEng, Software Engineering
  • Master of Artificial Intelligence
  • MBA
  • PMP
LinkedIn ↗
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Leigh Rowell

Application Developer

Web, mobile & data analysis

Builds the web and mobile front ends of our client applications and the reporting layers behind them, turning rough requirements into working software that people are happy to use daily.

  • BSc, Computer Science
  • Web & mobile application development
LinkedIn ↗
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Mariana Barbosa

Marketing

Brand, content & campaigns

Runs CRM Online's marketing — brand, content and campaigns — translating technical AI and data work into stories that make sense to the people who have to sign off on it.

  • Bachelor of Marketing & Communications
  • Digital campaign strategy
LinkedIn ↗