Perth · Philippines · since 2006
CRM Online is an Australian consultancy for applied AI, data foundations, digital transformation and custom application delivery — twenty years of getting systems to work together, now pointed at intelligence rather than licences.
What we do
Most engagements start in one area and pull in the others. The point is a working system, not a workstream.
Assistants, document intelligence and forecasting models put into production against your own data, with evaluation, guardrails and human review built in from day one.
One trustworthy view of the organisation. We consolidate fragmented systems into a governed warehouse, then make it queryable by the people who need answers.
Process-first modernisation. We map how work actually happens, remove the manual seams, and move critical workloads to cloud platforms without stalling the business.
Custom internal tools and customer-facing apps, shipped in weeks rather than quarters and handed over as something your own team can run and extend.
Your CRM hosted, administered, integrated and improved by us for a fixed monthly fee — with AI capability layered on as the data matures.
How we work
No twelve-month discovery. We prove one slice against a real number, then scale what works and stop what doesn't.
Interviews, system inventory and a data-readiness read. You get a written map of where value is trapped.
One narrow slice built for real users, measured against a number we agree on before we start.
Harden the pipeline, widen the rollout, wire the integrations and the monitoring around it.
Documentation, enablement and an optional support cadence. No lock-in to us as an operator.
Outcomes
Inbound documents classified, extracted and routed automatically for a national services group.
Fragmented operational reporting consolidated into a single governed data layer.
A field operations app in the hands of crews, replacing spreadsheets and paper forms.
“They understood our operation before they proposed any technology. That's rarer than it should be.”
Get started
A 30-minute session with an engineer, not a salesperson. We'll tell you whether AI is the answer — and where the data has to get better first.
Enquiries go straight to the Perth team · replies within one business day, AWST (UTC+8).
