20 Jul
Virtual Katy
Founded in 2002, Virtual Katy Development Limited (VKDL) is a software development company focused on delivering innovative solutions for the post production world. Their audio post assistant product, VK, is a battle hardened program designed for audio professionals. The company itself is based across Singapore, New Zealand and the United States, with sales across the globe. The company has utilized the info@hand system as a central system for managing customer information, tracking enquiries, invoicing and financial management and customer support. In addition, Virtual Katy was the first company to implement an eStore that integrated with info@hand. The system automatically tracks web-based orders and financial information within info@hand, giving the company a single system to track both web-based and face to face sales.
20 Jul
H & L Australia
H & L Australia develops and distributes Point of Sale products that are specifically targeted at the hospitality industry. The company has grown extensively over the past 22 years and currently has offices across Australia, New Zealand and Canada. As a result, the company's directors identified a need for a web-based system that centralized their customer support, customer management and sales team. The primary focus of the H & L system was to address a needs for a comprehensive customer support system that incorporated case management, time tracking, customer portal and automated case escalation and reporting.