CRM Online embraces quality assurance principals inline with the ISO9001 requirement.
When approaching the implementation of any complex CRM system, CRM Online engages the client in the development of requirements, employs repeatable processes in the delivery of those systems and conducts reviews of CRM implementations with a view to continuous improvement of our internal processes.
While these processes add some overhead to the project, we've found that they result in far better results for the end client. The key benefits of this process include:
- Well defined requirements, meaning that the client knows exactly what they're going to get from before any development is done
- Improved efficiency of implementation due to clear process and requirements
- Reduced ongoing maintenance since all projects are tested against the original set of requirements, ensuring that all items are met
Refer to the process flow shown below.
Overview of CRM Implementation Processes
The above process fits nicely with the Agile development process employed for incremental development and ensures that we're about to effectively implement both simple and complex CRM projects across organisations.
