Mobile CRM
SugarCRM incorporates a number of options for mobile CRM integration:
- Optimised mobile browser access
- Dedicated apps for iPhone and Android (SugarCRM Mobile)
- Synchronised, offline access for iPhone, iPad and Blackberry (SugarCRM Mobile Plus)
The solution that we recommend depends on the requirements of the client.
SugarCRM Mobile Browser
Sugar Mobile Browser gives users ubiquitous access to SugarCRM from a smartphone or tablet using their browser. With Sugar Studio mobile editor, administrators can easily configure what fields and modules are visible from the smartphone. This optimizes the mobile experience for the company’s road warriors, reducing downtime and increasing productivity. Sugar Mobile Browser is included in all subscriptions.
The key benefits of this option include:
- Access Sugar from any smartphone, including smartphones running the Symbian and Windows Mobile operating systems.
- Access Sugar from any tablet, including Android, BlackBerry and iPad
- HTML5 charts ensure that you can view charts from the Apple iPad
- Implement mobile functionality quickly and simply across all Sugar deployment
Sugar Mobile App
Sugar Mobile is a native app that gives users access to SugarCRM data from any Android or iPhone smartphone, as long as they are connected to the Internet. With Sugar Studio Mobile editor, administrators can easily configure what fields and modules are visible to the Sugar Mobile user. This optimizes the mobile experience for the company’s road warriors, reducing downtime and increasing productivity. Sugar Mobile is included in all subscriptions.
The key benefits of this option include:
- Access your customer data from your Android or iPhone when you are connected to the Internet
- Access Sugar reports
- Integrate with mapping apps on the device
- Integrate with mobile email clients
- Log calls made from your device to Sugar
- Implement mobile functionality quickly and simply across all Sugar deployment options
Sugar Mobile Plus
Sugar Mobile Plus gives users access to SugarCRM data from their smartphone or tablet via a native application with offline sync capabilities, which also stores a copy of the CRM data securely on the mobile device. Sugar Mobile Plus is available for BlackBerry, iPad, and iPhone. Using the Sugar configuration tools, administrators can easily define what fields and modules are visible in Sugar Mobile Plus. This optimizes the mobile experience for the company’s road warriors, reducing downtime and increasing productivity.
Sugar Mobile Plus is included in the Sugar Corporate, Enterprise, and Ultimate subscriptions and is available as an a-la-carte add-on for Sugar Professional.
The key benefits of this option include:
- Access your customer data anytime from your BlackBerry, iPad, or iPhone whether or not you are connected to the Internet.
- Automatically syncs your customer data when you connect to the Internet
- Encrypts and stores your customer data locally on your device
- For added security, administrators can remotely wipe all customer data from remote devices
- Integrates with mapping apps on the device
- Integrates with mobile email clients
- Log calls made from your device to Sugar
- Implement mobile functionality quickly and simply across all Sugar deployment options
